The SOUL Record® is a self-assessment toolkit created by the voluntary sector for the voluntary sector.

Developed over three years, the SOUL Record® was created and developed with the support of over 50 voluntary and community organisations to identify and benchmark soft outcomes 

Funded through Big Lottery and edited by the Research Centre at City College Norwich, SOUL Record® has benchmarked over 80 soft outcomes to create a flexible toolkit to measure progression and impact.   

Benefits of using The SOUL Record®

  • Helps to develop trust when working with vulnerable clients
  • Enables reflection on core values & skills
  • Provides structure & focus to sessions
  • Categories recognise contribution of soft outcomes to social inclusion
  • Provides evidence of progression & impact
  • RARPA compliant

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